Reservation Confirmation
Credit card details are required to secure all reservations of 5 guests at Zigi’s. Once credit card details are received, your reservation is confirmed and subject to our cancellation policy noted below. Your card will not be charged at this time however is required to secure your booking. Dinner bookings of 6 or more are required to select one of our set menus
Cancellation Policy
Table Reservation
Should you cancel your reservation within 6 hours of the arrival time or fail to show for the booking, a cancellation charge of $10 per person will be incurred. Please contact us on (02) 9212 4178 or info@zigis.com.au to make any amendments to your reservation.
Event/Service
25% cancellation fee – Cancellation of booking one month prior to the event/service 50% cancellation fee – Cancellation of booking one week prior to the event/service 75% cancellation fee – Cancellation of booking up to 48 hours prior to the event/service
Make & Mingle classes/events: No refund once ticket been purchase.
Service Charge
A discretionary 10% service charge is applied to all table of 6 or more guests as a gratuity paid directly to our staff.
Extended event or service
The organiser agrees to begin the event or service and finish the event or service at the scheduled time. In the event that the event or service should continue beyond the agreed finishing time and the chef and/or service staff are required to stay back in order to deliver success of the event/service, ZCC Pty Ltd reserve the right to charge client extra fee to compensate on the labour.
Additional Information
To help our chefs meet your requirements, we may ask you for limited personal information upon registration for our services. This information may include (but is not limited to) personal and demographic information, food preferences and dietary requirements. We respect your privacy and will ensure no possibility of unauthorised use of personal information.
Scheduled Cooking Classes Terms and Conditions
Our classes require a minimum number of participants to proceed
Zigi’s Cooking School will send a courtesy email to confirm a class is proceeding as planned or a courtesy email and/or sms if the class is to be cancelled (if the minimum number of participants are not met) two days before the start date
If you do not receive the courtesy email or sms confirmation two days before the start date it is the participant’s responsibility to contact Zigi’s Cooking School to confirm the course is going ahead
At all times it is the participant’s responsibility to check the course starting date, time
In the event the class is cancelled by Zigi’s Cooking School, the class fee will be refunded to the participants
Refunds are processed promptly by the Zigi’s Cooking School however we are not able to determine how long the financial institution may take to transfer. Please allow up to 5 working days for the refund to be processed.
